22 февраля, четверг 04:27

Резюме: Head of Clients Service

Номер резюме: 33016

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Уровень з/п
78000 руб.
40 лет
Уровень в штатном расписании
  • Руководитель высшего звена
  • Руководитель подразделения

Образование: Кандидат наук

Профессиональные качества и умения

05.2006-Present, Commercial Bank
Chief of Sales Department
• Create, communicate, and execute retail products growth strategy for employees of the Bank’s corporate clients (over 5000 employees).
• Develop new customer accounts and grow business volume with existing and potential customers.
• Participating directly in the sales process working with other functions to develop sales strategy and bids. Create and drive distance sales tactics.
• Providing feedback regarding market trends, pricing and competition to Commercial operations.
• Customer calls and meetings, customer presentations and executive level selling, alliance relationships.
• Develop and maintain executive level customer relationships.
• Leverage products’ modernization process. New products launch practice.
• Upgrade and maintain corporate Web Site (http://www.preodbank.ru/).

10.2003 – 04.2006, Training and Consulting Centre "Tritec"
Chief of Marketing Department
• Built up company’s marketing, promotion and PR Services.
• Managed 2 marketing projects for setting up new branches.
• Launched new products (training with further employment, MBI).
• Organized interregional conferences and business seminars.
• Realized cross marketing and MLM activity.
• Formalized Department’s business processes.
• Maintain corporate CRM system.
• Developed personnel motivation and payment system.

07.2001-09.2003, Volga Region Training Centre,
“Scientific Park” Director
• Won 3 Government tender projects.
• Managed interregional scientific conferences.
• Actualized departmental reconstruction.
• Worked as a tutor.
• Had publications in the scientific literature.

2001 – 2004
Saratov State Social Economic University, PhD in sociology.
1996 – 2001
Saratov State Social Economic University, Excellence Diploma in Economics and Sociology.

Additional education
2005 – 2006
The international institute of management LINK, branch of The Open University, Great Britain, Management Course, MBA program.
Ivanov and Partners Business School, Moscow, “Brand Marketing – income from the name” Course.
Tritec Training Centre, Saratov, “Market Leader” Upper Intermediate Level English Course.
Tritec Training Centre, Saratov, “IT-Project Management” Course.

Professional skills
• Establish effective distribution capabilities and product development system.
• 5 years management experience within about 25 people under me.
• Responsible for marketing, price and competitive strategy of the company. My work involved the following areas of business: sales, marketing researches, public relations, price promotion, partnership, customer relationship management and branding.
• Managed marketing events: setting up new branches, products launch, conferences, seminars, presentations, PR-events, publishing articles and preparing promotion materials.
• Led negotiations, submitted proposals and tender documents.
• Team building experience. Participated in personnel selection and training process.
• Did planning, budgeting, managerial accounting work.
• Created and described business processes.
• Was responsible for meeting consumers’ needs and brand awareness.

Computer skills: Proficiency in Personal Computers usage, and knowledge of Microsoft applications.
Languages: Fluent Russian and English (Upper Intermediate Level).
Personal qualities: Customer orientated/ Growth mindset, Proactive work style, creativity, energy. Ability to multi-task and work under pressure. Ability and willingness to travel.